Last updated: 2 October 2026

These terms and conditions apply to every order you place in the Fits4Kids online shop on fits4kids.com. Please read them before you order. You can save or print this page at any time.

1. Who we are

Fits4Kids is a brand of DR Commerce B.V., a private limited company under Dutch law.

• Address: Industrieweg 10C, 5145 PV Waalwijk, the Netherlands (no visiting address, no shop)
• Phone: +31 85 130 4093
• Email: info@fits4kids.store
• Chamber of Commerce (KVK) number: 42088785
• VAT number: NL869658967B01

In these terms, "we", "us" and "our" mean DR Commerce B.V. "You" means the customer who buys from us as a consumer, meaning a natural person who is not acting for purposes related to their trade, business, craft or profession.

2. Scope

2.1 These terms apply to every offer in our online shop and to every contract concluded between you and us through the online shop. The same terms apply on this page and in our checkout.

2.2 These terms are available to you before you place your order. You can save and print them at any time.

2.3 If we offer specific conditions for a particular product or promotion, we show them in the offer. If they conflict with these terms, you can always rely on the provision that is most favourable to you.

2.4 Nothing in these terms limits the rights you have under mandatory consumer protection law, including the mandatory law of the country where you live.

3. Our products and offers

3.1 We describe our products as completely and accurately as possible, including the main characteristics, the age recommendation and the safety warnings. Our range includes magnetic building tiles (from 3 years), wireless 3D pens with a built-in battery (from 6 years), PLA and PCL filament, template books and a fidget building set.

3.2 Our photos give a true representation of the products. Colours on your screen may differ slightly from the actual colours because of screen settings.

3.3 If an offer is valid for a limited time or subject to conditions, we state this clearly in the offer.

3.4 If an offer contains an obvious error (for example a price that is clearly wrong and that you could reasonably have recognised as a mistake), we are not bound by it. In that case we contact you as soon as possible. You can then choose to buy the product at the correct price or to cancel your order free of charge. Any amount you have already paid is refunded in full.

4. Prices

4.1 All prices include VAT and any other taxes. Prices are shown in euros, unless the shop shows prices in another currency for your country. The total amount shown in the checkout before you place your order is the amount you pay.

4.2 You never pay costs that we did not show you before you placed your order.

4.3 We do not increase the price of your order after the contract has been concluded.

5. Shipping costs and delivery countries

5.1 We deliver to the Netherlands, Belgium, Germany, Austria, France, Italy, Spain, Poland, the Czech Republic, Denmark and Sweden. We do not deliver to other countries.

5.2 Shipping costs:

Delivery country	Order value under €50	Order value from €50
Netherlands and Belgium	€5.95	Free
All other delivery countries	€6.95	Free

5.3 The shipping costs that apply to your order are always shown in the checkout before you place your order. More information is on our shipping policy page.

6. How your contract is concluded

6.1 Ordering works as follows:

1. You add products to your shopping cart.
2. You go to the checkout and enter your contact details and delivery address.
3. You choose a payment method. The shipping costs for your country are shown.
4. Before you place your order, you see an overview with the products, the total price including VAT and the shipping costs. At this stage you can check and correct all details, or go back to your cart to change your order.
5. You place your order by clicking the order button at the end of the checkout (for example "Pay now"). Your order then involves an obligation to pay.

6.2 Immediately after your order, we send you an order confirmation by email. The contract is concluded when you receive this order confirmation.

6.3 We save your order. You can view your order via the order confirmation email and, if you have a customer account, in your account.

6.4 You can conclude the contract in English. Our shop is also available in Dutch, German and French.

6.5 We are a member of Stichting WebwinkelKeur, a Dutch trust mark for online shops. Information about WebwinkelKeur is available on www.webwinkelkeur.nl.

6.6 If a product turns out to be unavailable after you have ordered, we inform you as soon as possible and refund the amount you paid for it within 14 days at the latest.

7. Payment

7.1 You pay at the time of ordering. The payment methods available depend on your country and are shown in the checkout:

Country	Payment methods
Germany, Austria, France, Italy and Spain	Credit card, PayPal, Klarna
Denmark	Credit card, PayPal, MobilePay
Sweden and other delivery countries	Credit card, PayPal
Netherlands	iDEAL | Wero, credit card, PayPal, Klarna
Belgium	Bancontact, credit card, PayPal, Klarna

7.2 Credit card means Visa, Mastercard, Maestro, American Express and UnionPay. Depending on your device and browser, you can also pay quickly with Shop Pay, PayPal, Google Pay or Apple Pay.

7.3 With Klarna you can pay later or in instalments. Klarna is offered through Shopify Payments. Klarna carries out its own credit check and its own terms apply to the payment.

7.4 If you choose a payment method of a third party (such as PayPal or Klarna), the terms of that provider also apply to the payment.

7.5 We do not charge extra fees for any payment method.

8. Delivery

8.1 We deliver to the address you provide in the checkout. Our fulfilment partner Verzendbazen packs and ships your order and chooses the carrier.

8.2 We aim to ship orders placed before 10 pm (Dutch time) on the same day. For delivery countries other than the Netherlands and Belgium, delivery usually takes 2 to 4 working days. The delivery times are also shown on our shipping policy page and in the checkout. Unless we have agreed a different delivery date with you, we deliver within 30 days after the contract has been concluded at the latest.

8.3 If we do not deliver on time, you can ask us to deliver within an additional period that suits the circumstances. If we do not deliver within that additional period, you can terminate the contract. You can terminate the contract immediately, without setting an additional period, if we have refused to deliver, or if delivery on the agreed date was essential and you told us so before the contract was concluded.

8.4 If the contract is terminated because of late delivery, we refund everything you have paid, including shipping costs, without undue delay and within 14 days at the latest. This does not affect any other rights you have under the law, such as a right to compensation.

8.5 If we deliver your order in several parcels, you do not pay extra shipping costs for this.

9. Passing of risk

The risk of loss of or damage to the products remains with us until you, or a person you have designated (other than the carrier), have received the products. If a parcel is lost or arrives damaged, please contact us. We will send you a new product or refund the amount you paid.

10. Right of withdrawal and returns

10.1 The law gives you 14 days to withdraw from your purchase. We extend this to 30 days, with the same rules. You can withdraw within 30 days without giving any reason. The period ends 30 days after the day on which you, or a third party you have designated (other than the carrier), received the product. If your order is delivered in several parcels, the period ends 30 days after the day on which you received the last parcel.

10.2 You can withdraw in any of these ways:

• online, via the link "Withdraw from contract here" at the bottom of every page, which takes you to our online withdrawal page;
• with the return form on our withdrawal and returns page, or via your customer account if you have one;
• by email to info@fits4kids.store or by letter to our address;
• with the model withdrawal form on our withdrawal and returns page.

10.3 You send the products back within 14 days after you withdrew. Returning is free of charge for you: in the Netherlands we send you a free return label; from other countries we reimburse the actual cost of a standard tracked return parcel up to €20. We refund all payments we received from you, including the standard delivery costs, within 14 days after we received your withdrawal.

10.4 The full details, including the return address, how your return costs are reimbursed, the model withdrawal form and the exceptions, are on our withdrawal and returns page. That information forms part of these terms.

11. Legal guarantee (conformity)

11.1 You are entitled to receive a product that conforms to the contract. This means, among other things, that the product matches the description, has the qualities and features you may normally expect, is suitable for normal use and comes with the accessories and instructions you may expect.

11.2 We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within at least 2 years after delivery, or within a longer period where the law of the country where you live provides for this.

11.3 If a defect becomes apparent within at least 1 year after delivery (or a longer period where the law of your country provides for this), it is presumed to have existed at the time of delivery, unless we prove otherwise or this presumption is incompatible with the nature of the product or the defect.

11.4 If the product does not conform, you can choose between repair and replacement, free of charge and within a reasonable time. If repair or replacement is impossible or disproportionate, if we do not carry it out within a reasonable time, or if the defect is serious, you are entitled to a proportionate price reduction or to terminate the contract and get your money back.

11.5 Please report a defect to us as soon as possible after you discover it, preferably with a photo or video, at info@fits4kids.store. In some countries the law requires you to inform us within 2 months after you discovered the defect.

11.6 The legal guarantee does not cover normal wear, damage caused by use contrary to the instructions and safety warnings, or repairs or modifications by you or a third party. Consumables such as filament are used up through normal use; this is not a defect.

11.7 These rights are free of charge and cannot be excluded or limited. Where the law of your country gives you more, see the annex "Country-specific information" at the end of these terms.

12. Manufacturer's warranty (1 year)

In addition to the legal guarantee, our products come with a 1-year manufacturer's warranty, given by DR Commerce B.V. (Fits4Kids). This warranty comes on top of your statutory rights and does not limit them. The conditions are on our warranty and complaints page.

13. Product safety and age recommendations

13.1 Our toys carry age recommendations and safety warnings on the product page, on the packaging and in the instructions. Please read and follow them.

13.2 Our magnetic building tiles contain magnets. Swallowed magnets can cause serious injury. Keep loose or damaged parts away from young children and stop using damaged tiles.

13.3 Our 3D pens get hot during use and contain a built-in battery. Use them only under adult supervision and in accordance with the instructions.

13.4 Information about the manufacturer and the safety warnings for each product is shown on the product page. Questions about product safety can be sent to info@fits4kids.store.

14. Liability

14.1 We are liable in accordance with the law. Nothing in these terms excludes or limits our liability for death or personal injury, for damage caused intentionally or through gross negligence, under product liability law, or in any other case where liability cannot be limited by law.

14.2 We are not liable for damage caused by using a product contrary to its instructions, safety warnings or age recommendation, unless the damage results from a defect in the product or in the instructions.

15. Complaints

15.1 Do you have a complaint about a product, your order or our service? Please contact us first at info@fits4kids.store, with your order number and a clear description. A photo or video helps us to help you faster.

15.2 We reply to your email within 24 hours. If a complaint needs more investigation, we tell you when you can expect a full answer.

15.3 Submitting a complaint does not affect your legal rights.

16. Dispute resolution

16.1 If we cannot solve your complaint together, you can submit your dispute to Stichting WebwinkelKeur for mediation, free of charge, via www.webwinkelkeur.nl. Please do so no later than 12 months after you submitted your complaint to us.

16.2 If mediation does not lead to a solution, you can submit the dispute for a binding decision to DigiDispuut, the independent dispute committee that WebwinkelKeur works with. You pay a one-off fee of €25 for this. If the committee finds in your favour, you get this fee back. The decision of the committee is binding on both parties.

16.3 Using mediation or the dispute committee is always your choice. You always keep the right to take your dispute to the competent court instead (see article 17).

16.4 For free help with a dispute with a shop in another EU country, you can also contact the European Consumer Centre in your country.

17. Applicable law and competent court

17.1 Dutch law applies to these terms and to all contracts with us. However, as a consumer you keep the protection of the mandatory provisions of the law of the country where you have your habitual residence. The choice of Dutch law never deprives you of that protection.

17.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

17.3 You can bring a dispute before the competent court in the country where you live or before the competent court in the Netherlands. We can only bring proceedings against you before the courts of the country where you live.

18. Intellectual property

All content of this website, including texts, photos, videos, logos and designs, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission. This does not affect your right to use the products you have bought.

19. Personal data

We process your personal data in accordance with our privacy policy. Information about cookies is in our cookie policy.

20. Changes to these terms

We may change these terms in the future. The version that applies to your order is the version that was available on our website when you placed the order. Changes never apply to orders already placed.

21. Final provisions

21.1 If a provision of these terms is invalid or cannot be enforced, the other provisions remain in force. The invalid provision is replaced by a valid provision that comes as close as possible to the intention of the original, within the limits of consumer protection law.

21.2 Arrangements that differ from these terms may never be to your disadvantage and are confirmed to you by email.

Annex: Country-specific information

The rules in article 11 are the EU minimum. In some countries the law gives you more rights or sets specific deadlines. Below you find the most important points for the countries where our English-language shop is mostly used. If your national law gives you more protection than described here, your national law applies. This overview is for information only and does not limit any of your rights.

Italy

• Legal guarantee: 2 years from delivery.
• Notification: please inform us of a defect within 2 months after you discovered it.
• Limitation period: your claim becomes time-barred 26 months after delivery.
• Consumer authority: Autorità Garante della Concorrenza e del Mercato (AGCM), www.agcm.it.

Spain

• Legal guarantee: 3 years from delivery.
• Presumption: a defect that becomes apparent within 2 years after delivery is presumed to have existed at delivery.
• Consumer help: the consumer affairs service of your autonomous community or your municipal consumer information office (OMIC).

Denmark

• Legal guarantee (reklamationsret): 2 years from delivery.
• Notification: please inform us of a defect within a reasonable time after you discovered it. A notification within 2 months after you discovered the defect is always in time.
• Consumer help: the Danish Competition and Consumer Authority (Konkurrence- og Forbrugerstyrelsen) and, for disputes with a shop in another EU country, the European Consumer Centre Denmark (Forbruger Europa).

Sweden

• Legal guarantee: you can make a complaint about a defect up to 3 years after you received the product.
• Notification: please inform us of a defect within a reasonable time after you discovered it. A notification within 2 months after you discovered the defect is always in time.
• Consumer help: the Swedish Consumer Agency (Konsumentverket), www.konsumentverket.se, which also hosts the European Consumer Centre Sweden.

DR Commerce B.V. (Fits4Kids), Industrieweg 10C, 5145 PV Waalwijk, the Netherlands, info@fits4kids.store, +31 85 130 4093