Frequently Asked Questions
Here you'll find answers to the most common questions about our products, shipping, payments, returns and more. Can't find your question? Feel free to get in touch.
General
What is Fits4Kids?
Fits4Kids is an online shop specialised in educational and interactive toys that support children's development. Our products combine fun and learning in a playful way.
How can I contact Fits4Kids?
You can reach us by email at info@fits4kids.store or through our contact form on the website. Also via WhatsApp: click the WhatsApp icon at the bottom right of our website.
Products
Are the products safe for children?
All our toys are CE-marked and meet the applicable European toy safety requirements. Always follow the age recommendation and the safety information on the product page.
What ages are your products suitable for?
Our products are suitable for children of various ages, from toddlers to teens. Every product page shows the recommended age.
How do I know which product is best for my child?
Every product page has a description and an age recommendation. You can filter by age, toy type and skill. We also use the Smarty Factor, which indicates the difficulty level. Read more on the Smarty Factor page.
Order & Payment
How do I place an order?
Choose your product and the desired quantity and click Add to cart. Go to your cart, enter your details and complete your order on the payment page.
Which payment methods do you accept?
The payment methods depend on your country and are shown at checkout. Germany, Austria, France, Italy and Spain: credit card, PayPal and Klarna. Denmark: credit card, PayPal and MobilePay. Sweden and other countries: credit card and PayPal. Netherlands: iDEAL | Wero, credit card, PayPal and Klarna. Belgium: Bancontact, credit card, PayPal and Klarna. We do not charge extra fees for any payment method.
Can I cancel or change my order?
You can, as long as your order hasn't shipped yet. Contact us as soon as possible at info@fits4kids.store.
Shipping & Delivery
How long until I receive my order?
For Europe: 2 to 4 business days. Order before 22:00 and your parcel ships the same day. The expected delivery time is also shown on each product page.
What are the shipping costs?
For Germany, Austria, France, Italy, Spain, Denmark and Sweden, shipping costs €6.95 (Netherlands and Belgium: €5.95). From €50, shipping is free.
Can I track my order?
Yes, once your order ships you'll receive a track & trace code to follow the delivery.
Returns & Exchanges
Can I return my product?
Yes, you can return your order easily within 30 days of receipt. Register your return via your account or via the return form without an account; there is nothing to download or print.
Are there any costs for returning?
No, returns are completely free for you.
How long until I get my money back?
Once we've received and checked the returned product, we'll refund the amount within 14 days to your original payment method.
Warranty & Defects
How long is the warranty on your products?
In addition to your legal guarantee of at least 2 years, all our products come with a 1-year manufacturer's warranty. Something wrong? Contact us for a repair or replacement.
What should I do if my product arrives defective?
Contact us right away at info@fits4kids.store. We'll offer a suitable solution, such as a replacement or a full refund.
Safety
Are Fits4Kids products tested for safety?
Our toys are CE-marked and meet the applicable European toy safety requirements. Our magnetic tiles are made of BPA-free ABS plastic.
Are there small parts that pose a choking hazard?
We have products for different ages. For young children under 3, we make sure there are no small parts that pose a choking hazard. Always read the age recommendation on the product page.
Smarty, our mascot
Who is Smarty?
Smarty is the Fits4Kids mascot and guides children on their learning adventures. He represents the playful, educational approach of our products.
Can I find Smarty in the products?
Yes, Smarty appears regularly in our product lines, on the packaging, in our manuals and on our website.
Other
Do you offer business (B2B) options?
Yes, for schools, childcare, companies and other partners we can arrange a lot on request, such as larger quantities or custom solutions. Check our B2B partnership page or get in touch at info@fits4kids.store.
Do you offer discounts or promotions?
Regularly. Sign up for our newsletter to stay up to date on discounts and new products.
Can't find your question? Get in touch at info@fits4kids.store, we're happy to help. Have fun playing!