QUESTION AND ANSWER
Still can't find what you're looking for in our FAQ ? Email us at info@fits4kids.store — we'll respond within 24 hours.
What is the delivery time of my order?
Order on weekdays before 22:00? Your order will be delivered in 2 to 4 business days across Europe. For the Netherlands and Belgium, delivery is the next business day when ordered before 23:00.
Can I track my order?
Once your order is packed, you'll receive a Track & Trace link by email. This allows you to track your package through the carrier.
Please note that it may take up to 24 hours for the code to become active.
What are the shipping costs?
Netherlands and Belgium: €5.95, free from €50. Germany, Austria, France, Italy, Spain, Denmark and Sweden: €6.95, free from €50. The exact shipping costs are always shown at checkout.
How can I return a product?
You can easily return your order within 30 days of receipt. Register your return via your account or, without an account, via the return form on our withdrawal and returns page. Returns are completely free. Don't forget to keep your proof of shipment.
When will I get my money back after a return?
We refund you within 14 days of receiving your withdrawal. We may wait until we have received the product back or you have shown that you sent it. We'll refund you using the same payment method you used, unless you specify a different method.
What about the warranty on my product?
All our products come with a 1-year manufacturer's warranty. If something goes wrong in that period and it is not caused by improper use, we will repair or replace it.
How do I know if my order was successful?
After placing your order, you'll receive a confirmation email immediately. Didn't receive one? Check your spam folder or contact us.
Can I also order without an account?
Yes, you can easily check out without creating an account. Quick and easy!
What payment methods do you accept?
The payment methods depend on your country and are shown at checkout. Germany, Austria, France, Italy and Spain: credit card, PayPal and Klarna. Denmark: credit card, PayPal and MobilePay. Sweden and other countries: credit card and PayPal. Netherlands: iDEAL | Wero, credit card, PayPal and Klarna. Belgium: Bancontact, credit card, PayPal and Klarna. We do not charge extra fees for any payment method.
What customers think of our shop
This rating is about our shop: service, delivery and follow-up.
- Regular checks by WebwinkelKeur
- Clear terms and conditions
- Independent complaint handling