Reviews from our customers
QUESTIONS AND ANSWERS
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How long does my order take to arrive?
Order before 23:00 on a working day and your order arrives the next working day in the Netherlands. For Belgium, count on 1-2 working days. For other EU countries (including Germany) delivery takes 2 to 4 working days.
Can I track my order?
As soon as your order has been packed, you receive a Track & Trace link by email. Use it to follow your parcel with the carrier.
Do bear in mind that it can take up to 24 hours before the code becomes active.
What are the shipping costs?
The Netherlands: €5,95. From €50 shipping is free.
Belgium: €5,95. From €50 shipping is free.
Other EU countries: €6,95. From €50 shipping is free.
How do I return a product?
You can return your order easily within 30 days of receiving it. Log in to your personal account and request a return there. Returning is completely free. Do keep your proof of postage.
When do I get my money back after a return?
As soon as we have received your return, we pay you back as quickly as we can, and within 14 days of your cancellation at the latest. We refund the amount using the same payment method you used, unless you tell us you would like a different one.
What about the warranty on my product?
All our products come with a 1-year manufacturer's warranty. If something goes wrong in that period and it is not down to incorrect use, we will arrange a repair or a replacement.
How do I know my order went through?
You get a confirmation email straight after your order. No email? Check your spam folder or get in touch with us.
Can I order without an account?
Yes, you can check out easily without creating an account. Quick and simple!
Which payment methods do you accept?
You can pay safely with iDEAL/WERO, Bancontact and PayPal. We also support credit cards such as Visa, MasterCard, American Express, Maestro, Visa Electron and Cartes Bancaires. Other methods available are KBC/CBC, Belfius, eps-Überweisung and MB Way.